Warranty is for new products sold in the USA only. For International Warranty information, please contact your local Distributor.
What is the Recording King warranty policy?
A warranty begins when you purchase an new item from an authorized dealer, either from a store or online. The user is responsible for all freight charges with any warranty repair or exchange.
Where can I send a warranty card?
Our products do not require that you register for warranty service. However, most of our warranties do require that you keep a copy of your original sales receipt. Please make sure to keep all relevant paperwork in a safe place.
How do I obtain warranty service?
Please complete our Warranty Request Form to initiate a claim.
5 YEAR LIMITED WARRANTY
Each instrument is warranted to the original purchaser to be free from defects in material and workmanship. This non-transferable warranty is only valid with an original sales receipt from an authorized Recording King dealer. For warranty service please complete our Warranty Request Form. A customer service representative from Recording King will respond and process all necessary information.
Recording King, at its option, will either repair or replace the defective product. All replacements are subject to item availability. If any product is deemed not defective, Recording King shall so advise the purchaser and shall dispose of said product in accordance with the purchaser’s instructions and at the purchaser’s cost.
This warranty shall not apply to wearable parts. These items include, but are not limited to, strings and frets. This warranty shall not apply if the product has, at any time, been misused or damaged as a result of neglect, abuse, improper handling or storage, unauthorized repair or modification, accident or causes external to the product, such as, but not limited to, excessive heat or humidity.
The Purchaser is responsible for all shipping costs associated with the warranty service. Items must be safely packed in double box packaging and Recording King recommends confirming shipping insurance for the value of the instrument with the end user’s chosen shipping company. Recording King's sole and exclusive maximum liability for any claim by the Purchaser, shall not exceed the wholesale value for the product. In no event shall Recording King be liable for any indirect, incidental, collateral, exemplary, or consequential damages or losses arising out of the Purchaser’s purchase of the product. The above limitation may not apply in some states.
All instruments manufactured by Recording King are covered by this 5 Year Limited Warranty.